Still no luck? we can help!
Submit a ticket and we’ll get back to you as soon as possible.
What types of packages are suitable for import?
2 Out of 3 Found HelpfulTo ensure your shipment is sent with the appropriate package type, please use one of the following formats in the "package_type" field: card, letter, envelope, thick envelope, or parcel. Please note that certain postage and package type combinations, such as thick envelope or parcel, require dimensions to be provided.
Read MoreWhat country codes are acceptable for the importer?
1 Out of 3 Found HelpfulIf you're looking for a comprehensive list of countries serviced by international postage, you'll find it here. To use the 'country_code' column of the importer, please refer to the two-letter codes provided below: CA (Canada), US (United States), AD (Andorra), AE (United Arab Emirates), AF (Afghanistan), AG (Antigua and Barbuda), AI (Anguilla...
Read MoreWhat province codes are permissible for the importer?
1 Out of 3 Found HelpfulFor the 'province_code' column of the importer, you must use two-letter codes from either Canada or the United States. Acceptable codes are: AB (Alberta), BC (British Columbia), MB (Manitoba), NB (New Brunswick), NL (Newfoundland and Labrador), NS (Nova Scotia), NT (Northwest Territories), NU (Nunavut), ON (Ontario), PE (Prince Edward Island),...
Read MoreWhat telephone number formats are accepted by the importer?
1 Out of 3 Found HelpfulIt is optional to include the recipient's phone number when importing shipments, however, if you choose to do so, it must be correctly formatted. The phone numbers must be between 8 and 30 characters long and contain only the accepted characters: 0123456789x#()+-.* It is important to note that beginning July 1, 2021, phone numbers are requir...
Read More
Submit a ticket and we’ll get back to you as soon as possible.